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Account Recovery Service
For Hacked Artists

Account Recovery for
Music Artists and Brands

Your social media accounts hold your fanbase, your content, and your career. If you have been hacked, suspended, or locked out, Discovery Music Group works through official platform channels to restore access - as fast as possible.

Submit my case Free case review
Free review - no login credentials required
Recovers on Instagram TikTok YouTube Facebook X Snapchat SoundCloud
The problem

Why Account Recovery
Matters for Artists

Your social media accounts are not just profiles - they hold your fanbase, your income, and your identity online. Losing access after a hack, a wrongful suspension, or a platform mistake can stop your career in its tracks.

Discovery Music Group works directly through official platform channels to recover your account on your behalf. We handle the full process from initial case review through to account restoration.

  • Recover from hacking, phishing, and unauthorized access
  • Appeal wrongful suspensions and disabled accounts
  • Accounts with email or password changed by an attacker
  • Use escalation channels beyond standard platform support
  • Handle impersonation cases and identity disputes
Get my account back
Artist looking at a locked social media account on a phone
Social media account recovery process illustration
Case types

What Type of Cases
We Handle

We review accounts across a broad range of situations. If platform support has already rejected your appeal, that is not the end of the road - we use escalation channels that go beyond standard support queues.

  • Accounts hacked or accessed without permission
  • Profiles disabled by automated platform detection
  • Accounts with email or password changed by an attacker
  • Locked accounts with no recovery email or phone number
  • Labels managing recovery across multiple artist profiles
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Service overview

What This Service Covers

We handle three core case types, each with a tailored approach to platform escalation and identity verification.

Hacked and compromised accounts
Accounts taken over by unauthorized parties - including cases where the attacker has changed the email address, password, or linked phone number. We recover access through identity verification and direct platform escalation.
Wrongfully disabled profiles
Accounts suspended or disabled in error, including automated bans, false policy flags, and mistaken content removals. We file formal appeals through platform-specific escalation channels on your behalf.
Impersonation and identity disputes
Accounts suspended following impersonation reports, or situations where a fake profile has displaced your legitimate presence. We document your identity and submit the correct dispute to the relevant platform team.
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By the numbers

Our Results

1300+
Successful Recoveries
Independent artists, bands, labels, and brands whose accounts we have restored across 7 major platforms.
7
Platforms Covered
We handle recovery cases on Instagram, TikTok, YouTube, Facebook, X, Snapchat, and SoundCloud.
Free
Case Review
Every recovery starts with a complimentary case review. You only pay after we confirm we can help.
48hr
Response Time
After submitting your case details, you will receive our initial assessment within 48 business hours.
Track record

Trusted by Artists Worldwide

Discovery Music Group has helped artists across every genre recover access to accounts they thought were gone for good. From independent musicians locked out after a hack to major labels managing roster-wide recovery cases - we get results where platform support falls short.

Pop Hip-Hop Dance Afrobeats Electronic RnB Latin House K-Pop Trap Indie Alternative Pop Hip-Hop Dance Afrobeats Electronic RnB Latin House K-Pop Trap Indie Alternative
Soul Reggae Country Jazz Metal Funk Techno Disco Grime Dubstep Neo-Soul Phonk Soul Reggae Country Jazz Metal Funk Techno Disco Grime Dubstep Neo-Soul Phonk
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The process

How It Works

Everything goes through official platform channels. No shortcuts, no risk to your existing accounts.

1

Submit your case

Fill out our case submission form with details about your account, the platform, and what happened. No login credentials required at any stage.

2

Case assessment

Our team reviews your submission and confirms whether we can proceed, within 48 business hours. You only move forward if we are confident we can help.

3

Recovery filed

We file your case through the correct platform channels, handle all correspondence, and escalate where needed. You receive regular progress updates throughout.

4

Account restored

Once the platform confirms restoration, we verify access has been returned and close your case. You are back in control of your account.

Right for you?

Who This Is For

This service is designed for anyone who has lost access to a social media account and needs it recovered through official channels.

  • Artists locked out after a hack or phishing attack
  • Musicians with profiles disabled by automated systems
  • Labels handling recovery across multiple artist accounts
  • Bands and groups with ownership or admin access disputes
  • Brands whose accounts hold years of content and followers
  • Anyone already rejected through standard platform support
Start my recovery
Artists and creators who need account recovery support
Discovery Music Group team reviewing account recovery cases
Our approach

Why Choose Discovery?

We understand how platform support works - and how to get results when standard support has already failed.

  • We review every case individually - no two cases are the same
  • We only accept cases where we believe recovery is achievable
  • We handle all platform correspondence from start to finish
  • Official channels only - no unauthorized third-party methods
  • Full transparency at every stage with regular progress updates
  • All case details remain completely confidential
Free eligibility review

Ready to Recover Your Account?

Tell us what happened and we will review your case, confirm whether we can proceed, and outline the next steps - at no charge. We aim to respond to all submissions within 48 business hours.

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Free review. No commitment. No access to your accounts required.

Questions answered

Frequently Asked Questions

Straight answers about how the recovery process works, what it costs, and what to expect.

We handle account recovery across Instagram, TikTok, YouTube, Facebook, X (Twitter), Snapchat, and SoundCloud.
No recovery can be guaranteed because the platforms make the final decision. We only accept cases where we are confident, and you only pay after we have reviewed your case and confirmed we can proceed.
We never ask for your password or personal login credentials at any stage. All recovery work is handled through official platform channels without direct access to your account.
Yes. Even when an attacker has changed the email address, password, and linked phone number, recovery is still possible in many cases. We use identity verification and platform escalation procedures to restore access.
Pricing varies depending on the platform, the type of issue, and the complexity of the case. Full pricing details are provided before any commitment is made. The initial case review is always complimentary.
Timelines vary based on the platform and the nature of the case, ranging from a few days to around three weeks. We provide regular progress updates throughout so you are never left waiting without information.
Many banned accounts can be recovered through the proper appeals process. Accounts that have been permanently banned may be unrecoverable, but each case is assessed individually before we advise you on the options available.
A standard rejection does not close the case. We use escalation channels that go beyond typical support queues, and have successfully recovered many accounts that had already received a rejection from platform support.
Yes. We work with labels handling roster-wide recovery cases, managing multiple submissions and keeping you updated across all active cases.
No client details, case information, or correspondence is ever shared publicly without your explicit permission. All cases are handled with complete discretion.
We accept PayPal and bank transfer. Payment details are provided after your case review has been completed and you have confirmed you wish to proceed.

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