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Account Recovery for Music Artists and Brands
Losing access to your social media account can stop your music career in its tracks. Whether your account has been hacked, banned, disabled, or locked, Discovery Music Group works directly through platform channels to recover it on your behalf. We handle the full process from case review to reinstatement – so you can get back to your audience as fast as possible.
Recover My Account
Why Account Recovery Matters for Artists
Your social media accounts are not just profiles – they are your fanbase, your reputation, and your revenue. A hacked or banned account means lost followers, missed releases, cancelled campaigns, and damage to your brand that compounds every day you are locked out. Platform support is slow, inconsistent, and rarely resolves complex cases. Discovery Music Group works through the correct escalation channels to recover your account faster and more reliably than going it alone. We handle recoveries across all major platforms, including:
Every case is different. Whether your account was taken by a hacker, suspended by automated systems, or disabled following a policy issue, we assess your specific situation and pursue the most effective recovery route available. We only take on cases we are confident we can help with – and you do not pay until we confirm we can proceed.
What Type of Cases We Handle
We recover accounts across a wide range of situations, including:
- Hacked accounts where login credentials have been changed.
- Banned or suspended accounts following policy violations.
- Disabled accounts taken down by automated platform systems.
- Locked accounts where two-factor authentication access is lost.
- Accounts disabled due to false reports or wrongful strikes.
- Label requests to recover accounts for artists on their roster.
If standard platform support has failed you, that is exactly where we come in.
Start Your Recovery
Our Results
Trusted By Artists Worldwide
Discovery Music Group has helped artists and brands across every genre regain access to accounts they thought were gone for good. From independent artists who had their profiles hacked overnight to labels dealing with wrongful suspensions on behalf of their roster, we have recovered accounts that platform support could not resolve. We have worked with artists spanning Hip-Hop, Pop, R&B, Electronic, Afrobeats, House, Indie, Rock, Latin, Rap, Techno, and more.
How It Works
Submit Your Case
Tell us your platform, what happened, and when. Our team reviews every case for free before proceeding.
Case Assessment
We assess the account status, identify the cause, and confirm whether we can proceed with a recovery.
Recovery Filed
We file your case through the correct platform escalation channels and manage all communication for you.
Access Restored
Once the platform approves the recovery, full access is returned to you and we confirm the reinstatement.
Who This Is For
This service is designed for:
- Artists whose accounts have been hacked or taken over.
- Musicians with banned or suspended profiles on any platform.
- DJs and producers locked out after losing 2FA access.
- Bands dealing with wrongful strikes or false reports.
- Music brands with disabled business pages or ad accounts.
- Labels managing recovery cases for artists on their roster.
If platform support has not resolved your case, do not wait – every day locked out costs you.
Submit My Case
Why Choose Discovery?
We understand how platforms work – and how to get results when standard support fails.
- We review every case before accepting it – no false promises.
- Recoveries filed through official platform escalation channels.
- We never ask for your password or personal login details.
- You only pay once we confirm we can take on your case.
- Clear updates at every stage until your account is restored.
Your account holds years of content, followers, and credibility. We treat every case with the urgency it deserves.
Work With Us
Start Your Account Recovery
Submit your details and tell us what happened to your account. Our team will review your case, confirm whether we can proceed, and outline the next steps – all at no charge for the initial review. We aim to respond to all submissions within 48 business hours.
Submit Your Case
Frequently Asked Questions
Which platforms can you recover accounts on?
We handle account recoveries across Instagram, TikTok, YouTube, Facebook, X (Twitter), Snapchat, and SoundCloud. The approach varies by platform depending on the type of issue and the current account status.
Is a successful recovery guaranteed?
No service can guarantee a successful recovery, as the final decision rests with each platform. However, we only take on cases we are confident we can help with. You do not pay until we have reviewed your case and confirmed we can proceed.
Do you need my password or login details?
No. We never ask for your password or personal login credentials at any point in the process. All recovery work is handled through official platform escalation channels and does not require direct access to your account.
My account was hacked and the email was changed. Can you still recover it?
Yes. This is one of the most common cases we handle. Even if a hacker has changed your email, password, and phone number, recovery is often still possible through identity verification and platform escalation. Submit your case and our team will advise on the best route forward.
How much does account recovery cost?
Pricing depends on the platform, the type of issue, and the complexity of the case. We review every case first and provide full pricing details before you commit. There is no charge for the initial case review.
How long does the recovery process take?
Timelines vary depending on the platform and the nature of the case. Some recoveries are resolved within a few days, while others can take one to three weeks. We keep you updated at every stage so you always know exactly where your case stands.
Can you recover an account that was banned for policy violations?
In many cases, yes. Banned accounts are not always permanently removed, and appeals filed through the correct channels can result in reinstatement. However, accounts subject to permanent or irreversible bans may not be recoverable. Our team will assess your specific situation and advise honestly on what is possible.
What if platform support has already rejected my appeal?
A rejected appeal through standard support does not mean your case is closed. We work through escalation channels that go beyond the standard appeal process. Many of our successful recoveries are cases where platform support had already failed to help.
Can you recover accounts for labels managing multiple artists?
Yes. We work with labels and management teams handling recovery cases across their roster. Contact us directly to discuss how we can support your team with multiple cases.
Do you ensure client confidentiality?
Yes. We adhere to the strictest parameters of client confidentiality. No client details, case information, or correspondence is ever shared publicly unless we have explicit permission from the client.
What payment methods do you accept?
We accept PayPal and Bank Transfer. Full payment details are provided once your case has been reviewed and you are ready to proceed.
I have a specific question not answered in this FAQ.
